The port serves 19.000.000 passengers annually (including the Salamina - Perama commuting service which handles 8.7 million passengers annually), which ranks Piraeus as the third busiest passenger port worldwide. The departure schedules for ships leaving from the port are created months in advance. However, due to the direct effect of weather conditions, which at many cases can cause delays anywhere from 1 hour to 2 days, the schedules have to be updated real-time for travelers to have an accurate departure time.

These delays resulted in unsatisfied customers who complained constantly about luck of organization. With high season only two months away and the hosting of the Olympic Games six months away, they needed a solution as soon as possible.

The two options available were to either have live operators taking calls and updating travelers or automate the process. While the first option was ineffective and costly, the second seemed to fulfill their need of a solution that can be dependable and one that can be deployed within a short time while the cost will not exceed their budget.

T3IVR is a solution for companies that need to automate tasks, handle high call volume, increase productivity and profitability. With the T3IVR any enterprise can automate database functions and provide callers with up-to-date instant information, 24-hour customer service, manage high traffic communications, automate repetitive tasks previously handled from customer service personnel and thus in a very short time yield a high return from the initial investment.

Installed on a 48 port, the IVR looks at the database where all the departure schedules are updated and then reads back the information to the caller; it also servers as a voicemail solution for the port’s employees. According to Niko Papadopoulo responsible for the project “This was the most dependable and cost-effective solution they could use. The ports employees can focus on their projects while the IVR is running in the background. The learning curve for the administrators was very short since there is no maintenance.

Yaniv Livneh, CEO of TeleData, explains "this is another illustration of how dependable and adaptable our solution is. With the assistance of our valued business partner, Transcom, we were able to provide a solution for the Port of Piraeus in no time. This is a straightforward IVR application, which can be customized to take reservations if the need arises."

About TeleData Technology
Since 1991, TeleData Technology has been designing innovative telephony solutions. Our goal is to provide a comprehensive messaging solution that harnesses the best technologies in the telecommunications industry, enabling organizations to communicate effectively. Our unique, single-platform approach provides flexible voice and data capabilities to support a variety of location sizes, regional requirements and technology infrastructures.

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