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With the use of handhelds, and subsequently text messaging, on the rise, employees voice concern over the ease accessing voicemail. While unified messaging enables checking of email, voice and fax from one location, it doesn't address the difficulty of accessing and listening to voicemails while remote and in a potentially less than perfect environment, such as in a meeting or a busy location like an airport.
Helping voicemail fit into this world of text-based communication is T3 Telecom Software's voice-to-text feature, T3vT, and add-on to the T3main platform.
T3vT converts voice messages to text to allow you to read voice messages through your email inbox or a handheld device. With T3vT you can easily scan your voice messages without having to key through voicemail options, quickly accessing time-sensitive messages. And in certain environments such as a meeting, plane or a noisy location, reading your voicemails may be the only way you can access critical information.
When your voice mails are converted to text you can also archive, search, copy and print them as you would any email. In a business environment where E-Discovery is becoming increasingly important, archiving voice messages may very well become the next communication modality requiring archiving strategies.
T3vT can also deliver the content of voicemail in a text message so you know when a message comes in even if you can't access voicemail or email. And since T3vT is fully integrated with the T3main platform, you still receive the file of the recorded message in your email inbox should you choose to listen to your voicemail.
T3vT BENEFITS
- Access your voicemails in all environments, whether in a meeting, traveling, or in a noisy setting.
- Instantly see, and read, critical messages without having navigate through voicemail menus and listen to multiple messages.
- Have all important information, such as callback number, already transcribed
- Archive, search, copy and print your voicemails just as you would any email.
- Lower cellular expenses by reducing the amount of time spent navigating voicemail options.
T3vT FEATURES
- Selectively enable T3vT for specific users.
- Transcribed message is sent as SMS text to mobile and/or as text-based email attachment.
- Have access to all standard T3 unified messaging functionality, including receiving voicemails as an audio attachment, and immediate synchronization of email and voicemail
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